When a family member passes away, filing a claim can feel overwhelming.
That’s why PolicyBachat Claim Assist exists - a dedicated, free support service that guides nominees through every step of the claim process.
Our Claim Assist team ensures all documents are in order, coordinates directly with the insurer, and tracks the claim until payout.
Whether your policy was bought online or through an agent, you can rely on us for transparency, empathy, and speed.
Here’s how our Claim Assist program helps families get peace of mind when it matters most.
How PolicyBachat Claim Assist Works
- Claim Intimation: Nominee contacts PolicyBachat Helpdesk via phone / email / chat.
- Document Collection: Team lists all required forms, certificates, and proofs.
- Verification & Filing: We review every document for accuracy and submit to insurer.
- Claim Tracking: Dedicated executive monitors insurer’s progress daily.
- Settlement Confirmation: We notify nominee once payout is credited.
Avg. Resolution Time: 7-10 working days (for complete claims).
Documents Required For Claim Assistance
- Policy document / number
- Death certificate
- Nominee ID proof (Aadhaar / PAN / Passport)
- Bank account details / cancelled cheque
- Medical records / hospital reports
- FIR and post-mortem (only for accidental deaths)
Features Of PolicyBachat Claim Assist
| Feature |
Description |
| Dedicated Claim Executive |
Personal contact from start to settlement |
| Multi-Insurer Coordination |
Works with 20 + IRDAI-approved insurers |
| Pre-Claim Verification |
Cross-checks documents to avoid rejection |
| Daily Tracking |
Claim status updates via SMS & email |
| 24x7 Helpline |
Human support - no bots during critical moments |
| Escalation Desk |
Helps resolve delays with insurer’s claims team |
Benefits For Policyholders & Nominees
- Zero service charges - completely free.
- Guidance on forms and documentation.
- Faster processing due to accurate filing.
- Emotional and logistical support for families.
- Confidence that the claim won’t get stuck in paperwork.
Local Insights
- Avg. claim turnaround with Claim Assist: 8 days.
- Top insurers using Claim Assist channel: HDFC Life, ICICI Prudential, Max Life.
- Customer satisfaction score: 92% (verified surveys).
- Common claim types handled: Natural death (68%), accidental (24%), critical illness (8%).
Claim Assist Helpline Contact
Toll-Free: 1800-123-4003
Email: claimassist@policybachat.com
Chat: Available on PolicyBachat website (24x7)
Turnaround Time: Acknowledgment within 4 hours of claim intimation
How To Register A Claim With PolicyBachat
- Go to policybachat.com/claim-assist
- Enter policy number and nominee details
- Upload soft copies of documents
- Receive ticket ID & assigned claim manager
- Track progress till final settlement
Common Mistakes Claim Assist Helps Avoid
- Missing documents or mismatched signatures
- Wrong bank details causing refund delays
- Non-disclosure of medical history
- Late claim intimation after 90 days
- Incorrect nominee details
Real-World Success Story (Illustration)
Case: Mrs. Ritu Sharma lost her husband unexpectedly. She contacted PolicyBachat Claim Assist within 24 hours.
The team helped collect all hospital papers, filed digitally with the insurer, and monitored progress daily.
The claim was approved and ₹1 crore credited to her account in 8 days.
“I didn’t have to visit any office - they handled everything for me.”
FAQs
What is PolicyBachat Claim Assist?
A dedicated service that guides nominees through filing and tracking claims till settlement.
Is it available for all insurers?
Yes - covers all 20 + insurers listed on PolicyBachat.
Is there any charge for Claim Assist?
No, it’s 100% free for PolicyBachat customers.
Can non-customers use Claim Assist?
Yes, but priority support is for PolicyBachat buyers.
How fast are claims settled through Claim Assist?
Most within 7-10 working days of complete document submission.
What documents are needed to start a claim?
Policy copy, death certificate, nominee ID, bank proof, and medical records.
Does Claim Assist replace insurer process?
No, it supports and coordinates with insurer to ensure error-free submission.
Can I track claim status online?
Yes - you receive a ticket ID and SMS/email updates.
What if insurer delays claim?
Claim Assist escalates through insurer’s grievance desk and IRDAI channels if needed.
Can NRIs or foreign nominees use Claim Assist?
Yes - full digital claim handling through email and video KYC.
Is Claim Assist available 24x7?
Yes - emergency intimations accepted anytime.
What languages does support team handle?
English, Hindi, Telugu, Tamil, Kannada, and Malayalam.
Does Claim Assist verify fraud documents?
Yes - we pre-screen papers to prevent insurer rejection.
Who can contact Claim Assist?
Nominee, legal heir, or authorized family member.
Is Claim Assist IRDAI-compliant?
Yes - fully aligned with IRDAI Guidelines on Claims Handling & Customer Grievance Resolution.
Customer Reviews
- “Claim settled in 8 days - unbelievable service.” - Anita Mehta, Delhi
- “The Claim Assist team handled everything for my family.” - Ravi Menon, Bengaluru
- “Transparent, empathetic, and fast.” - Neha Rao, Hyderabad
- “Best support during a difficult time.” - Arun Iyer, Chennai
- “Claim Assist made the process stress-free for my parents.” - Kavya Desai, Mumbai
- “Highly recommend PolicyBachat for their after-sales service.” - Rohan Ghosh, Kolkata
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