Car Insurance Claim Process In India 2024

Updated On: 2023-05-18

Author : Team Policybachat

Car insurance is a crucial aspect of owning a vehicle in India. It provides financial protection against various risks, including accidents, theft, and third-party liabilities. Car insurance offers peace of mind by covering the costs of repairs, medical expenses, and legal liabilities, ensuring that you are financially secure in case of unforeseen events.

The car insurance claim process is the procedure through which policyholders can seek reimbursement or receive a direct settlement from their insurance provider for damages or losses incurred to their vehicle. It involves several steps, from reporting the incident to the insurance company to the final settlement of the claim. Understanding the car insurance claim process is essential for car owners to navigate the system effectively and maximize their insurance benefits.

In this comprehensive guide, we will walk you through each step of the car insurance claim process in India, providing valuable insights and tips to help you navigate the process smoothly. Whether you are filing your own damage claim, a third-party liability claim, or a personal accident claim, this guide will equip you with the knowledge and understanding needed to ensure a hassle-free claim experience. So, let's dive into the details and empower you with the information you need to effectively handle car insurance claims in India.

Preparing for Car Insurance Claim:

By adequately preparing for a car insurance claim, you can set a strong foundation for a successful outcome. Understanding your policy coverage, documenting important information, and promptly notifying the insurance company will help streamline the claims process and increase the chances of a favorable settlement.

1.) Understanding your Policy Coverage:

Before filing a car insurance claim, it is essential to have a clear understanding of your policy coverage. Review your policy documents and familiarize yourself with the terms, conditions, and exclusions. Determine the type of coverage you have, such as comprehensive or third-party, and the specific benefits and limits provided by your policy. Understanding your coverage will help you determine the eligibility of your claim and manage your expectations regarding the reimbursement or settlement amount.

2.) Documenting Important Information:

Documenting crucial information related to the incident is crucial for a successful car insurance claim. Take photographs of the damages to your vehicle, capturing different angles and close-ups of the affected areas. If there are any injuries or third-party involvement, document those as well. Collect the contact details and statements of any witnesses, if applicable. Additionally, gather any relevant documents, such as the police report, FIR (First Information Report), and medical reports, if applicable. Proper documentation will strengthen your claim and facilitate the claims process.

3.) Notifying the Insurance Company:

Promptly notifying your insurance company about the incident is vital. Check your policy documents or the insurer's website for the specified time frame within which you must report the claim. Contact your insurance provider's claims department or customer service helpline to initiate the claim process. Provide accurate and detailed information about the incident, including the date, time, location, description of the event, and any relevant supporting documentation. Notifying the insurance company in a timely manner allows them to guide you through the next steps and ensure a smoother claim process.

Types of Car Insurance Claims:

Understanding the different types of car insurance claims is essential as it determines the specific circumstances under which you can make a claim and the coverage provided by your policy. Whether you need to claim damages to your own vehicle, liabilities towards third parties, or personal injuries, being aware of these claim types will help you navigate the process more effectively and ensure appropriate coverage in case of unforeseen events.

  • Own Damage Claim: An Own Damage claim refers to a claim made by the policyholder for damages caused to their own vehicle due to accidents, theft, vandalism, fire, or natural disasters. This claim covers the cost of repairs or replacement of the insured vehicle. The policyholder is typically required to bear the deductible/excess amount as specified in the policy.
  • Third-Party Liability Claim: A Third-Party Liability claim is filed when the insured vehicle causes damage or injury to a third party, including property damage, bodily injury, or death. This claim covers the legal liabilities of the policyholder towards the affected third party. It includes compensation for property damage, medical expenses, and legal expenses in case of a legal suit filed against the insured.
  • Personal Accident Claim: A Personal Accident claim is made in the event of bodily injury or death of the insured or passengers arising out of a car accident. This claim provides compensation for medical expenses, disability benefits, and loss of income due to temporary or permanent disability. In case of the insured's demise, the claim amount is paid to the nominee or legal heir as per the policy terms.

Steps in the Car Insurance Claim Process:

By following these steps in the car insurance claim process, you can facilitate a smoother and more efficient claims experience. Filing the claim promptly, submitting the required documentation, participating in the assessment and survey process, considering settlement options, and being aware of the claim settlement timeline will help you navigate the process effectively and maximize your insurance benefits.

1. Filing the Claim

The first step in the car insurance claim process is to file the claim with your insurance company. Contact the insurance company's claims department or customer service helpline and provide them with all the necessary details of the incident. This includes the date, time, location, description of the event, and any supporting documentation.

2. Documentation Requirements

The insurance company will require specific documents to support your claim. This may include the filled claim form, policy documents, copy of the registration certificate (RC) of the vehicle, driving license, FIR or police report (if applicable), photographs of the damages, repair estimates, medical reports (in case of personal injury), and any other relevant documents as per the insurer's requirements.

3. Assessment and Survey

After filing the claim and submitting the necessary documents, the insurance company will assess the damages or losses. They may appoint a surveyor or send an authorized representative to assess the extent of the damages, verify the authenticity of the claim, and estimate the repair costs. The surveyor will prepare a report based on their findings.

4. Settlement options: Cashless or Reimbursement

Depending on the insurance company and the network of authorized garages, you may have the option for cashless settlement or reimbursement. The cashless settlement allows you to get your vehicle repaired at a network garage without making any upfront payment, as the insurance company settles the bill directly with the garage. The reimbursement option allows you to get the repairs done at a garage of your choice and later submit the bills to the insurance company for reimbursement.

5. Claim Settlement Timeline

The insurance company is obligated to settle the claim within a specific timeline, as per the regulations and policy terms. The claim settlement timeline may vary depending on the complexity of the claim, documentation requirements, survey process, and coordination between the parties involved. It is important to follow up with the insurance company to ensure timely claim settlement.

Common Challenges and Tips for a Smooth Car Insurance Claim Process:

It is important to remember that each claim process may vary depending on the insurance company and policy terms. However, by being proactive, ensuring accurate documentation, and seeking assistance when needed, you can overcome common challenges and increase the chances of a smooth and efficient car insurance claim process.

A. Dealing with Claim Rejections or Delays:

  • Insufficient documentation: Ensure that you provide all the necessary documents as per the insurer's requirements to avoid claim rejection. Double-check the document checklist and include any additional supporting evidence if needed.
  • Policy exclusions: Familiarize yourself with the policy terms and exclusions to understand the circumstances under which the claim may be rejected. Review your policy carefully to ensure your claim falls within the covered scope.
  • Inaccurate or incomplete information: Provide accurate and detailed information while filing the claim to avoid delays or potential claim rejections. Double-check the details before submission.

B. Tips for Faster Claim Settlement:

  • Prompt reporting: Notify the insurance company about the incident as soon as possible to initiate the claim process promptly.
  • Complete and accurate documentation: Ensure all necessary documents are filled out correctly and submitted promptly. This includes claim forms, supporting evidence, and any additional information requested by the insurer.
  • Cooperate with the surveyor: Cooperate with the surveyor or authorized representative appointed by the insurance company during the assessment process. Provide them with the required access to assess the damages or losses.

C. Seeking Assistance from Insurance Ombudsman or Consumer Forums:

  • Insurance ombudsman: If you encounter difficulties or disputes during the claim process, you can approach the insurance ombudsman. They act as an independent mediator and can help resolve issues between the policyholder and the insurance company.
  • Consumer forums: If all other options fail, you can approach consumer forums or consumer dispute redressal commissions to seek resolution. They provide a platform for consumers to address grievances against insurance companies and seek a fair settlement.

Reasons for Car Insurance Claims in India:

  • Third-party claim: Claim for physical injury or property damage caused to or by someone else.

In the event of a collision or an accident, if you are at fault for causing damage to another person or his vehicle, it is important to make a police report immediately as well as notify the company which has provided the car insurance policy. On the contrary, if you are the sufferer due to someone else’s fault, you must get the insurance details of that car and inform them about your loss.

  • Personal Damage/Theft claim: Claiming for a Comprehensive Car Insurance Policy for personal injuries or damage caused to your car or when your car is stolen.

Follow the given steps to make the process of claiming your car insurance in India a smooth one:

  • Inform the police and the insurance company at the earliest so that they can send their assessing them to check the amount of damage caused.
  • Never try to shift your vehicle from the accident spot without the permission of the police or the insurer.
  • Some of the best car insurance policies provide cashless facilities; they pay for the repair charges to the workshop directly.
  • For an online insurance theft claim, you need to surrender your car key to the insurance company.

Online insurance aggregators like PolicyBachat have not only made the process of car insurance purchase and car insurance renewal simple and hassle-free but have also rendered great help in the claiming process. A simple form, called the car insurance calculator, helps insurance-seekers to calculate premiums and compare the rates of different policies under one roof and buy the best plan.

Documents Required for Car Insurance Claim Process:

The foremost and the most important part of making an online insurance claim are the documents that you require to submit. Whether the claim is done for car insurance online or offline, these documents are mandatory to be submitted.

  • Offline/Online Insurance Claim form duly signed by the insured.
  • Car insurance policy, both original and copy.
  • Duplicate copy of vehicle registration certificate and photocopy of Driving License of the driver.
  • Copy of estimated cost of repair prepared by the garage.
  • Copy of FIR, in case the car sustained any major damages and/or criminal offense, including damage and injuries to a third party.
  • Copy of Fire crew report in case loss is inflicted by fire.

Additional Considerations in the Car Insurance Claim Process:

By considering these additional factors, you can make informed decisions during the car insurance claim process. Assess the impact on your NCB, evaluate the potential impact on future premiums, and be aware of any changes in policy renewal terms. Being proactive and well informed will help you navigate the claim process effectively and manage your car insurance coverage wisely.

No-Claim Bonus (NCB) implications: If you have not made any claims during the policy year, you may be eligible for a No-Claim Bonus (NCB) at the time of renewal. NCB is a discount provided by the insurance company on the premium for every claim-free year. It is important to understand how filing a claim may affect your NCB. Depending on the claim type and policy terms, making a claim may lead to a reduction or loss of NCB benefits. Consider the impact on your NCB before deciding to file a claim.

Impact on future premiums: Filing a claim can have an impact on your future premiums. Insurance companies consider your claims history when calculating premiums for the next policy period. Making multiple claims within a short period of being involved in frequent accidents can lead to higher premiums. Evaluate the potential increase in premiums against the cost of repairs to determine the most cost-effective approach.

Renewal and continuation of coverage: After filing a claim, the insurance company may assess the risk associated with your policy. Depending on the circumstances, they may choose not to renew your policy or offer a renewal with revised terms and conditions. It is important to understand the implications on the continuity of coverage and be prepared for any potential changes in your policy terms at the time of renewal.

Key Takeaways and Final Tips for a Hassle-Free Claim Experience:

By following the above tips and understanding the car insurance claim process, you can ensure a smoother, more efficient, and satisfactory experience when filing a claim. Remember, being proactive, well-prepared, and informed is key to a hassle-free claim process and maximizing the benefits of your car insurance coverage.

  • Know your policy: Understand the coverage and exclusions of your car insurance policy to ensure that you meet all the necessary requirements when filing a claim.
  • Prompt reporting: Report the incident to your insurance company promptly and provide all the necessary details to initiate the claim process as early as possible.
  • Maintain proper documentation: Keep all relevant documents in order, including the claim form, supporting evidence, and any other documents required by the insurer. This helps in expediting the claim settlement process.
  • Cooperate and communicate: Cooperate with the insurance company's appointed surveyor or representative during the assessment process. Maintain clear and effective communication with the insurance comp4any throughout the claim process.
  • Review settlement options: Consider the cashless and reimbursement options for claim settlement, and choose the one that suits your preferences and convenience.
  • Seek assistance when needed: If you encounter any challenges or disputes during the claim process, do not hesitate to seek assistance from the insurance ombudsman or consumer forums to resolve the issue.


In conclusion, understanding the car insurance claim process is essential for car owners in India. By familiarizing themselves with the steps involved, documenting important information, and notifying the insurance company promptly, individuals can navigate the claim process more effectively. It is important to be aware of the different types of claims, such as own damage, third-party liability, and personal accident claims, and provide the necessary documentation to support the claim.

Additionally, individuals should be prepared for the assessment and survey process and consider the settlement options available, whether cashless or reimbursement. Being aware of the claim settlement timeline and potential challenges, such as claim rejections or delays, can help individuals take appropriate actions and seek assistance from insurance ombudsman or consumer forums if necessary. By following these guidelines and tips, individuals can increase the likelihood of a smooth and successful car insurance claim process.

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