Acko Car Insurance Claim Settlement Ratio In India 2024

Updated On: 2023-11-12

Author : Team Policybachat

When choosing car insurance, it's important for your financial safety and peace of mind. There are many options, so it is crucial to look beyond just what coverage they offer. You also want to know if the insurance company reliably pays out claims when needed. That is where the Claim Settlement Ratio (CSR) comes in. For Acko Car Insurance, CSR is a big deal. It shows how committed the company is to quickly and fairly handling claims. This is like a reliable shield for policyholders, protecting them from unexpected problems on the road. In this article, we will explain why Acko's CSR is so important and how it helps you make smart choices for a safe and smooth car insurance experience.

Acko Car Insurance Claim Settlement Ratio – 86.89%

Why Acko Claim Settlement Ratio Matters?

Choosing the right car insurance provider is a pivotal decision that directly influences one's financial security and peace of mind on the road. As drivers, we invest in insurance to shield ourselves from the unforeseen, making it essential to opt for a provider with a stellar reputation for reliability and fairness. In this context, the Claim Settlement Ratio (CSR) emerges as a crucial metric in the evaluation process. CSR represents the percentage of claims an insurance company successfully settles against the total claims received. It serves as a key indicator of an insurer's commitment to fulfilling its contractual obligations and providing prompt assistance during times of need. Understanding and considering the CSR is paramount for informed decision-making, ensuring that policyholders not only invest in coverage but also secure a trustworthy ally when faced with unexpected circumstances on the road.

The Claim Settlement Ratio (CSR) is an important metric when evaluating an insurance company like Acko. The CSR is the ratio of the number of claims settled by the insurance company to the total number of claims received. It is usually expressed as a percentage.

  • Reliability and Trustworthiness
  • Customer Confidence
  • Financial Stability
  • Transparent and Ethical Practices
  • Market Reputation
  • Decision-Making for Policyholders
  • Regulatory Compliance

While the Claim Settlement Ratio is an important metric, it is crucial to consider other factors as well, such as the company's overall reputation, the range of insurance products offered, customer service quality, and policy features. Additionally, it is worth noting that a very high CSR may not always be a clear indicator of an excellent insurance company, as it could be influenced by other factors such as the types of policies sold and the nature of claims received. Therefore, it is advisable to consider a combination of factors when evaluating an insurance provider.

How Acko Insurance Claim Settlement Ratio Helps?

A high Claim Settlement Ratio (CSR) for Acko can contribute to making smart choices for a safe and smooth car insurance experience in several ways:

  • Increased Confidence in Claims Settlement
  • Assurance of Financial Stability
  • Reduced Risk of Claim Denial
  • Positive Customer Experiences
  • Streamlined Claims Process
  • Market Reputation and Trust
  • Consideration for Future Policy Purchases
  • Alignment with Regulatory Standards

While the CSR is a valuable metric, it's important to consider other aspects as well, such as the specific coverage offered, customer service quality, policy features, and premium rates. A well-rounded evaluation of these factors along with the CSR can help you make informed decisions for a safe and smooth car insurance experience with Acko.

What is Acko Car Insurance Claim Settlement Ratio?

The claim settlement ratio serves as a metric that reveals the proportion of insurance claims successfully disbursed by an insurance company to policyholders in relation to the total number of claims received within a specific timeframe, usually a year. This ratio serves as a barometer of the insurer's efficiency and dependability in handling and honoring insurance claims. A higher claim settlement ratio is generally viewed favorably, signifying the insurance company's increased likelihood of settling claims and offering financial assistance to policyholders when needed.

When applied to Acko Insurance or any other insurance provider, the claim settlement ratio specifically pertains to the percentage of successfully settled car insurance claims by Acko Insurance during a designated period, such as a year, in comparison to the total number of car insurance claims received within the same timeframe. This ratio serves as a crucial metric for policyholders to evaluate the company's track record in fulfilling its insurance commitments, ensuring that customers receive entitled benefits in the event of a claim. A higher claim settlement ratio suggests the company's effectiveness in processing and honoring car insurance claims, a pivotal consideration for individuals seeking to procure car insurance.

The formula for computing the Acko Car Insurance Claim Settlement Ratio is relatively straightforward, typically expressed as a percentage and calculated as follows:

Claim Settlement Ratio (%) = (Number of Claims Settled / Total Number of Claims Received) x 100

A higher claim settlement ratio signifies the insurance company's superior track record in settling claims and providing financial support to policyholders. This metric is crucial for policyholders to contemplate when assessing the reliability and performance of an insurance company.

Claim Settlement Ratio of Acko Car Insurance

Acko is a digital-first car insurance company that has gained prominence for its innovative and customer-centric approach to insurance. Founded in 2016, Acko leverages technology to simplify the insurance process, offering customers a seamless and user-friendly experience. The company is known for its quick and hassle-free claims settlement process, aided by a high Claim Settlement Ratio (CSR). Acko's commitment to transparency, coupled with its competitive pricing and customizable policies, has made it a popular choice among consumers seeking modern and efficient solutions in the car insurance market. As a disruptor in the industry, Acko continues to redefine the insurance landscape by emphasizing digital convenience and customer satisfaction.
Acko's emphasis on leveraging technology has positioned it as a forward-thinking player in the insurance sector. The company's fully online platform allows customers to purchase and manage their car insurance policies with ease, eliminating the need for extensive paperwork. Acko's commitment to providing value extends beyond the traditional insurance model, offering customers tailored coverage options and a straightforward claims process. With a focus on customer empowerment and a streamlined digital interface, Acko has emerged as a contemporary choice for individuals seeking a user-centric and tech-savvy approach to car insurance.

Acko Car Insurance
Claim Settlement Ratio 86.87%
Solvency Ratio 1.68
Claims Settled 10 lakhs
24x7 Cashless Garages 1300+
Branches 200+

Acko Car Insurance

About Acko Car Insurance

Acko Car Insurance is a dynamic and forward-thinking player in the Indian insurance landscape, redefining the traditional approach to car insurance through cutting-edge technology and customer-centric solutions. Established with a commitment to simplicity and transparency, Acko provides an online platform that enables customers to seamlessly navigate the insurance process. With a focus on innovation and efficiency, Acko has gained popularity for its hassle-free claims settlement process and user-friendly interface.

Why Choose Acko Car Insurance?

Choosing Acko Car Insurance brings numerous advantages:

  • Digital Convenience
  • Quick and Efficient Claims
  • Tailored Coverage Options
  • Competitive Pricing
  • Customer Empowerment
  • Innovative Approach

Overall, Acko Car Insurance stands as a reliable and innovative choice for those seeking a modern, customer-focused approach to car insurance in the Indian market.

Key Features Benefits
Premium Save up to 85% at Rs. 2094
Policy Issuance
  • 100% digitally-driven
  • We offer services like 3-day doorstep delivery,
  • 1-hour pickup, and instant repairs.
  • You don't have to pay any extra cost to avail these services
No claim Bonus Covers up to 50%
Branches 200+
Claims Settled 95.50%
Claim Process 24x7 Hassle-free claim settlement

Comparison of Acko Insurance Claim Settlement Ratio with Other Insurers

In this table, we compare Acko Car Insurance to various other well-known insurance companies in India. The focus is on showcasing their individual Claim Settlement Ratios, the total count of settled claims, and their Solvency Ratios. These critical metrics provide valuable perspectives on how these insurers perform, their dependability, and their financial robustness when it comes to managing claims in the realm of car insurance.

Insurance Company Claim Settlement Ratio Claims Settled Solvency Ratio
Acko 86.87% 10 lakhs 1.68
TATA AIG 74.51% 1.58 lakhs 1.97
Shriram 72.97% 50.7 k 4.62
ICICI Lombard 70.88% 2.19 lakhs 2.46
Magma HDI 69.37% 17.8 k 1.76
Bajaj Allianz 68.53% 3.84 lakhs 3.44

This comparison showcases Acko Car Insurance as having the highest Claim Settlement Ratio at 86.87%, indicating a strong track record of settling car insurance claims. Additionally, the table provides an overview of the number of claims settled and Solvency Ratios, which are essential factors for evaluating the overall performance and financial stability of these insurers. Policyholders can use this information to make informed decisions when selecting an insurance provider for their car coverage needs.

How to File a Claim in Acko Car Insurance & Claim Settlement Process?

Filing a claim with Acko Car Insurance involves a straightforward process designed for customer convenience. Here's a step-by-step guide on how to file a claim and the subsequent settlement process:

  • Contact Acko: In the event of an accident or any covered incident, promptly get in touch with Acko. You can reach their customer support through the dedicated helpline or use their online platform.
  • Provide Necessary Information: Furnish essential details such as your policy number, vehicle information, and the particulars of the incident. Be prepared to provide a comprehensive account of the circumstances leading to the claim.
  • Document the Incident: It's crucial to document the incident by taking photographs of the damages, collecting relevant information from the other party (if applicable), and filing a First Information Report (FIR) with the local authorities if required.
  • Submit Claim Form: Fill out the claim form provided by Acko. You can usually find this form on their official website or request it through customer support. Ensure that you provide accurate and complete information to expedite the claims process.
  • Attach Supporting Documents: Include any required documents, such as the copy of the FIR, your driving license, vehicle registration details, and any other documents specified by Acko. This documentation helps in the thorough evaluation of your claim.
  • Assessment by Surveyor: Acko may appoint a surveyor to assess the extent of damages. The surveyor will provide a detailed report, and this evaluation will influence the claim settlement.
  • Approval and Settlement: Once the assessment is complete and all necessary documents are submitted, Acko will review the claim. If approved, they will initiate the settlement process. The settlement amount will depend on the terms of your policy and the surveyor's assessment.
  • Claim Settlement: Acko aims for a swift and hassle-free settlement process. The approved claim amount will be disbursed to you or the repair facility directly, depending on the nature of the claim.
  • Follow-Up and Feedback: Acko may follow up with you to ensure satisfaction with the claims process. Your feedback is valuable for continuous improvement in their services.

It's essential to thoroughly read and understand your Acko Car Insurance policy to be aware of the specific procedures and coverage details. Keep all communications and documentation related to the claim in an organized manner for reference. A prompt and accurate filing of the claim, along with cooperation during the assessment, will contribute to a smoother and quicker settlement process with Acko Car Insurance.

Documents Required:

Filing a Claim:

  • Duly Filled Claim Form
  • Insurance Policy Document
  • First Information Report (FIR)
  • Copy of the Registration Certificate
  • Driving License
  • Vehicle Details
  • Witness Statements

Specific Claim Types:

  • Repair Bills and Invoices: In case of a repair claim, provide itemized repair bills and invoices from the repair facility.
  • Medical Bills and Reports: If the claim involves personal injury, provide medical bills, reports, and doctor's certificates.
  • Third-Party Details: For third-party liability claims, you may need to provide the contact information and details of the third party involved.
  • Photos and Proof: Photos of the accident, damages, or injuries can serve as valuable evidence.

For Claim Settlement:

  • Surveyor's Report
  • Estimate of Repairs
  • Claim Approval Document
  • Bank Account Details
  • Release and Discharge Voucher.

Tips to Policyholders on How to ensure smooth Acko Claim Settlement Process

Ensuring a smooth Acko claim settlement process involves proactive measures and understanding the key steps involved. Here are some tips for policyholders to enhance their experience and facilitate a seamless claim settlement with Acko Car Insurance:

  • Thoroughly Understand Your Policy
  • Promptly Report Incidents
  • Provide Accurate Information
  • Document the Incident
  • File a Police Report if Necessary
  • Cooperate with Surveyors
  • Submit Required Documents Promptly
  • Regularly Communicate with Acko
  • Be Transparent About Previous Claims
  • Keep Records of Communication
  • Review Settlement Offer Carefully

By following these tips, policyholders can contribute to a smoother Acko claim settlement process and help ensure a quick and fair resolution in the event of an insurance claim.

FAQs related to Acko Car Insurance Claim Settlement Ratio

What is Acko Car Insurance Claim Settlement Ratio?

Acko Car Insurance Claim Settlement Ratio is a percentage representing the proportion of claims successfully settled by Acko relative to the total number of claims received. It reflects the company's efficiency and reliability in processing and honoring car insurance claims.

What does a high Claim Settlement Ratio indicate for Acko Car Insurance?

A high Claim Settlement Ratio suggests that Acko has a strong track record of settling a significant portion of claims it receives. It indicates reliability, efficiency, and a higher likelihood that the company honors its commitment to policyholders.

Why is Acko Car Insurance's Claim Settlement Ratio important for policyholders?

The Claim Settlement Ratio is crucial for policyholders as it provides insights into Acko's ability to fulfill insurance commitments. A higher ratio signifies efficient claims processing, indicating that policyholders are more likely to receive financial support when needed.

How often is the Claim Settlement Ratio updated for Acko Car Insurance?

Claim Settlement Ratios are typically updated annually, reflecting the performance of Acko in settling claims over the course of the year. Insurance companies as part of their annual reports often make this information available.

Can a high Claim Settlement Ratio guarantee claim approval for Acko Car Insurance?

While a high Claim Settlement Ratio is a positive indicator, claim approval is also subject to the specific terms and conditions of the policy. It's essential for policyholders to adhere to policy requirements and provide accurate information when filing a claim.

Does a higher Claim Settlement Ratio affect premium rates for Acko Car Insurance?

While a higher Claim Settlement Ratio reflects positively on the company's reliability, premium rates are influenced by various factors. Acko considers a range of elements, including the policyholder's driving history, coverage requirements, and the type of vehicle when determining premium rates.

How does Acko Car Insurance maintain a high Claim Settlement Ratio?

Acko maintains a high Claim Settlement Ratio through efficient claims processing, transparent communication, and adherence to ethical business practices. The company's commitment to customer satisfaction and the use of technology to streamline processes contribute to its success in settling claims.


In conclusion, Acko Car Insurance's impressive Claim Settlement Ratio stands as a proof to its commitment to policyholders, reflecting the company's reliability and efficiency in processing and honoring car insurance claims. With a high percentage of claims successfully settled, Acko instills confidence in its customers, assuring them that the company is well-equipped to fulfill its insurance commitments. The robust Claim Settlement Ratio serves as a key indicator of Acko's performance, emphasizing its dedication to providing a smooth and responsive claims process. For individuals seeking a car insurance provider with a strong track record in meeting policy obligations, Acko's high Claim Settlement Ratio positions it as a trustworthy and dependable choice in the insurance market.

Start Saving Money on Insurance Policy

Compare Life, Health, Car and Two wheeler Insurance rates from top Insurance companies for free.

1,000+ Reviews
Been Here Before?
Get Back to My Quotes

Leave a rating!

0.0 (0 votes)

Please wait while your request is being processed.